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Be a Name, Not an Email Address
At big carriers, you are an Employee ID. Here, we all know your name. We are big enough to win major accounts, but small enough that Mike Tanghe (our President) knows your expertise. We are fiercely independent by design, so when you speak up in a meeting, your voice is heard as we put our clients first.
Three Teams with Zero Red Tape
The insurance industry is obsessed with titles and middle management. We stripped that away. We keep our structure flat (Admin, Producers, and Account Managers) so you can actually do your job without having to ask six different directors for permission. We strive to be an employer of choice by keeping the one thing the giants can't offer: our independence.
You Can't Pour From an Empty Cup
In the insurance industry, "customer service" often means squeezing employees until they burn out. We reject that. We know that if you are stressed and unsupported, the client feels it. So we prioritize your well-being first. We take care of you, so you have the energy to take care of them.
No Secret Playbooks
In corporate hierarchies, knowledge is hoarded to protect status. Here, it’s open source. If a Producer finds a win, they share it with the Account Managers. If Admin learns a new tool, they teach the team. We pay for your certifications, so you can bring that knowledge back and make us all better. Whether it’s an advanced designation or a new skill, if it makes you better at your job, we back it. We are building a team of experts, not a call center.
In 2019, Falcon West was honored with the prestigious Chubb Cornerstone Designation. This exclusive membership is awarded annually to Chubb’s top agents and brokers for Personal or Commercial insurance.
From our President:
Our company started in 1981 with two individuals and their modest plans to build an agency where you always do right by the client. We stay true to that mission today, even while adding new team members and growing at a double-digit pace annually. We promise to thoroughly review your insurance and keep you informed of industry changes, be your advocate should claims arise, and constantly seek new ways in which we can make your insurance experience more customer-friendly.
— Mike Tanghe, President
