Falcon Forward Podcast

How do you grow an insurance brokerage the right way?

For three decades, we were a traditional agency. Then we made a dangerous decision: we stopped acting like insurers and started acting like a tech startup.

We have one simple goal — grow from $6M to $20M in five years, without skipping a beat on providing the best customer experience in the industry.

Everyone says AI is coming for the insurance broker. At Falcon West, we decided to invite it in.

Hosted by Agency President Mike Tanghe and insurance broker Peter Brecht, Falcon Forward explores the uncomfortable intersection of old-school relationships and new-school automation. We discuss the arguments we had, the money we spent, and the proprietary tools we built to escape the trap of mediocrity.

This is not a lecture. It's a survival guide for the independent agency owner.

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Real stories from just last week.

Mike Tanghe: He didn't just witness the transformation; he engineered it. Under Mike's leadership, Falcon West didn't just grow; it evolved, doubling revenue while retaining the human touch. He believes tools don't replace people; they give them superpowers.

Peter Brecht: The outsider who became the architect. Coming from automotive, Peter looked at insurance workflows and asked, "Why?" He leads the "build versus buy" charge, proving that even mid-sized agencies can control their own technological destiny.

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Joining as a guest?

Before Our Call

• Our goal is to learn from you and share your story in an informative, positive way.
• We'll handle post-production for a polished final cut.
• We use Riverside to record our videos, which is a lot like Zoom or FaceTime.

Getting Ready

• You can join on your iPhone or Android using Riverside's mobile app.
• Or, you can open the recording link on your computer using Chrome. Don't use an incognito window.
• A good internet connection and a relatively quiet space can go a long way for recording.

Afterwards

• Riverside records onto your device, then uploads it after the session ends.
• If you have a slower internet connection, you'll want to wait for it to upload completely.
• Important: Don't leave the session until you see confirmation that your recordings have been 100% uploaded.
• If you leave early or have issues uploading, visit this link on the same device to upload your recordings.