Laura Holzhauser Commercial Account ManagerFlorida Lic#W297095 Call Laura Email Laura About Laura Laura joined Falcon West in 2026 as an Account Manager, bringing 10 years of experience in the insurance industry. She has two professional designations, AINS (Associate in Insurance) and AIS (Associate in Insurance Services). Laura enjoys helping people navigate the complex landscape of […]
Andrew Cole Personal Account ManagerMN Lic #40954849 Call Andrew Email Andrew About Andrew Andrew entered the insurance industry in 2021 and brings valuable experience from both sides of the business. Having worked as both an insurance adjuster and producer, he understands claims, coverage, and policy creation from multiple perspectives. These insights allow him to serve
Martha Tec Personal Account ManagerCA Lic# 0D09589 Call Martha Email Martha About Martha Martha’s career in the insurance industry began in 1999. She holds a Property & Casualty License and has pursued coursework toward becoming a Certified Insurance Service Representative (CISR). Her journey into insurance was unplanned, but it has become a rewarding career, offering
Rachel Micheletti Personal Account ManagerCA Lic # 4030319 Call Rachel Email Rachel About Rachel Rachel works as an Account Manager for our personal lines clients. She calls on her 14 plus years of industry experience in helping clients navigate all obstacles or questions. Like most, she got into the industry by chance. Looking back, she
Annette Hubbard Personal Account ManagerCA Lic # 0820195 Call Annette Email Annette About Annette Annette helps families and individuals on their personal insurance needs. She uses her over 20 years of industry experience in assisting clients with coverage changes, claims assistance, and billing questions. She enjoys working with her clients so they understand their exposures
Brenda Heath Personal Account ManagerCA Lic #0L18461 Call Brenda Email Brenda About Brenda Brenda specializes in servicing personal lines insurance policies for successful families. In her position at Falcon West, she assists in claims counseling, billing questions, policy changes and performs annual reviews of client’s insurance portfolios. Brenda works with Senior Brokers to develop strategies
Mariela Connery Private Client Account ExecutiveCA Lic # 0F72911 Call Mariela Email Mariela About Mariela Mariela joined our team in 2023 as a Private Client Account Executive and has over 19 years industry experience. She enjoys the deep relationships she has developed with her clients while proactively managing their personal insurance portfolio. She enjoys
Chantel Shryock Account Manager, CICCA Lic # 0D76229 Call Chantel Email Chantel About Chantel Chantel joined Falcon West in 2022 as a Commercial Lines Account Manager. She has over 20 years of experience in the insurance industry including in marketing roles and on the carrier side. She has earned her Certified Insurance Counselor (CIC) designation.
Colin Sergent Commercial Account ManagerCA Lic # 0H63544 Call Colin Email Colin About Colin Colin Sergent is our Select Business Unit Account Manager. He delivers outstanding customer service as well as overseeing the process and delivery of all facets of operations for our SBU customers. He has over 10 years insurance industry experience having worked
Nancy Puga Commercial Account Manager, CISRCA Lic # 0E32430 Call Nancy Email Nancy About Nancy In her position as Account Manager, Nancy services accounts, prepares quotes, and presents proposals. Insurance was Nancy’s first job in 1999. She notes that she did not have her license yet but was grateful to be hired for the opportunity.
