From $3 Million to $6.5 Million: The Blueprint for Modern Agencies
For three decades, we were a traditional agency. Then we made a dangerous decision: we stopped acting like insurers and started acting like a tech startup.
Everyone says AI is coming for the insurance broker. At Falcon West, we decided to invite it in. Hosted by Agency President Mike Tanghe and Tech Advocate Peter Brecht, this show explores the uncomfortable intersection of old-school relationships and new-school automation. We discuss the arguments we had, the money we spent, and the proprietary tools we built to escape the trap of mediocrity. This is not a lecture. It is a survival guide for the independent agency owner.
Meet Your Hosts
Mike Tanghe: He didn't just witness the transformation; he engineered it. Under Mike's leadership, Falcon West didn't just grow; it evolved, doubling revenue while retaining the human touch. He believes tools don't replace people; they give them superpowers.
Peter Brecht: The outsider who became the architect. Coming from automotive, Peter looked at insurance workflows and asked, "Why?" He leads the "build versus buy" charge, proving that even mid-sized agencies can control their own technological destiny.
In 2019, Falcon West was honored with the prestigious Chubb Cornerstone Designation. This exclusive membership is awarded annually to Chubb’s top agents and brokers for Personal or Commercial insurance.
From our President:
Our company started in 1981 with two individuals and their modest plans to build an agency where you always do right by the client. We stay true to that mission today, even while adding new team members and growing at a double-digit pace annually. We promise to thoroughly review your insurance and keep you informed of industry changes, be your advocate should claims arise, and constantly seek new ways in which we can make your insurance experience more customer-friendly.
— Mike Tanghe, President